|
FAQ's & GENERAL INFO
1)
COMPRESSEDTSHIRT.COM GUARANTEE
All
products made by compressedtshirt.com are fully guaranteed
for material and workmanship. We use only heavy-duty high-quality
materials. Our imprints on compressed tshirts are permanent
and guaranteed against smudges. Note that imprinting compressed
tee shirts IS printing on cloth material. So some degradation
of detail can occur. Always within industry standards.
All imprints and products are guaranteed to match the proof
which you will be sent. If we fail to ship the promised product
at the promised time, we will replace your order at our expense.
Pursuant to "customer responsibilities" below.
2)
ORDERING PROCESS
Immediately
after placing your online order, you will receive an email
notification that we have received your order. If you do not
receive this within 1 business day, contact us immediately.
You will receive instructions on how to send us your artwork
and an order number. Save this number and include it with
all communications regarding your order. Your order will be
checked for product availability, artwork problems, delivery
times, and any other items that might affect the production
of your order. Here's how it works:
1)
You send us the order and email us the artwork (if you don't
have art, we do the graphic).
2) You will be sent a form to submit payment (or billing info),
if we do not already have that info.
3) We send you a proof of a graphic and put your order into
production.
Orders
sent to us are considered final and approved. If you need
to cancel an order you must do this in writing and cancelled
orders are subject to service charges.
Note that if you spot an error with your graphic, it is your
responsibility to notify us immediately upon receiving the
proof. You must check your emails regularly when doing business
with us.
3)
PURCHASE ORDERS
We
accept purchase orders from all Military, Government and Universities.
To order with a purchase order:
1
- Fill out the online shopping cart and it will assign you
a workorder number. Indicate in the comments section that
you will be paying with a PO.
2 - Fax the PO to us at 818-743-7731. Write the workorder
number on the PO, or in the cover letter.
4)
CUSTOMER RESPONSIBILITIES
It
is important that customers understand their responsibilities
to properly communicate deadlines and imprint requirements.
Click
here for details on customer responsibilities
and terms and conditions. This is very important. You must
look at your proof carefully as this is exactly the design
we will use on your product.
5)
PAYMENT INFORMATION
We
recommend that you use a credit card, but you may also use
a company check or money order. 30-day billing is also available
for many organizations. Please note that orders over $2500
will incur a 2% cost for using credit card, so for these orders,
payment by check is recommended to save you money.
6)
SHIPPING INFORMATION/LEAD TIME
Compressedtshirt.com
will make every possible effort to ship your goods in the
most economical way given your in-hands date. Most orders
will take 10 business days to produce under normal turnaround.
Note that production does NOT include art prep time or shipping
transit time.
If
you have a deadline or event, you must specify it to us in
writing on your order. This is very important. If you have
an urgent deadline and need guaranteed truck or guaranteed
arrival time, it is up to you to request that we ship via
this method. We cannot just assume that you will pay for such
service. Compressedtshirt.com guarantees that your order will
leave the factory on or before the ship date specified. We
cannot be responsible for goods lost or delayed by UPS common
carrier, international or US Customs departments or by “acts
of God”.
For
order needed in less than 10 business days, a rush charge
will apply. Rush service is not available at all times. Orders
that are needed under rush production are placed with the
understanding that rush charges may apply.
The
guaranteed cost of the item is the "FOB our factory"
price we quote. Shipping costs given are estimates, and can
change greatly because of variables we may not be aware of
regarding shipping to your location... For example: Truck
costs may be higher if you are not receiving at a business
location or if the driver must attempt repeated deliveries;
UPS will charge additional if you have given us the wrong
zip code; etc. We are not responsible for such costs.
A
small percentage of APO / FPO military shipments may have
special package sizing and/or labelling requirements. Some
of the embassies (located domestic or abroad) may also have
such restrictions. It is customer's responsibility to send
these requirements with their order. Costs for orders that
are delayed, lost, or must be re-shipped due to customer failing
to give us the proper packaging requirements will be billed
to the customer.
Customers
in foreign countries are fully responsible for researching
the shipping costs, duties, required methods, etc. of their
particular country.
7)
QUANTITY ORDERED VS. QUANTITY SHIPPED
Compressed
t-shirts quantity may be off by as much as 5%. This is an
allowable industry standard.
You
will be charged only for the exact number of glasses you receive
in good condition.
8)
ART SPECS
Artwork
should be emailed to us immediately after you send an order.
If you can't email the artwork you may send hard-copy or on
CD. Do not mail art on Iomega disks, Zip disk or floppy disk.
These are usually not going to work.
Include
your order number, name and phone number with the graphic
so we know which order it goes with and can contact you if
there are questions.
Allowable
Image Formats:
The very best is Adobe Illustrator in PC format. This is professional
art and we don't expect everyone to be able to provide graphics
in this format.
CorelDRAW
- convert files into .eps before sending
In
Illustrator, all fonts should be converted outlines.
Other
okay formats: .JPG, .TIF, .BMP, .GIF, are all acceptable but
they must be large high resolution files (400 dpi or more).
Images pulled off of websites are usually too poor quality
and may incur a small re-draw charge. If all you have is a
web graphic, send it to us and we'll see what we can do. Some
Not
Recommended: Pagemaker, ClarisWorks, Microsoft Word, Powerpoint,
etc.... When you send in these formats you are assuming that
we have the same fonts you used. Otherwise, when we open these
files, other fonts are substituted and what we see is different
than what you sent. Better to fax the page to 510-217-4219
and send us the original image file that you imported into
the program. We can still accept these formats and sometimes
it's better than nothing.
Sketches
and Drawings: We can create your idea from a sketch ...usually
for a nominal fee. Just fax or email the sketch.
Sizing:
Unless otherwise requested by you, we will imprint the image
to the size that looks best, or is the largest we can on a
particular item.
Proofs:
Once we have finished your graphic, we'll email you a proof
so you can review it before we begin your order.
Mailing
Artwork - Send to:
Idea Express, Inc
Compressedtshirt.com
Graphics Coordinator
1108 W. Valley Blvd. Suite 6119
Alhambra, CA 91803
9) CANCELLATIONS & RETURNS
Custom printed compressed tshirt orders require time and diligence
from our staff. Please do not place an order unless you are
serious about needing the product. Orders that are cancelled
before graphic proof has been prepared will incur a $25 processing
fee. Cancelled orders that have already had graphics work
done will incur a $50 charge for processing and art time.
If more complicated graphics services such as a logo re-draw
have been provided, the charges will reflect our cost to have
provided such service.
Cancelled
orders after graphic approval will incur these costs + any
other costs incurred up to time of cancellation, including
screen setup costs.
Once order has been run, customer agrees to pay for order
in full. Refusing to accept delivery for order does NOT relieve
customer from this responsibility, as these are permanently
imprinted products.
Compressed
T-shirts may not be returned for refund unless approved in
writing by our staff due to defect of product. This is industry
standard for custom printing products.
REQUEST
SAMPLES
Request
Samples
|
